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Locked Out Stories Of NYC

locked out stories NYC

Quick Response and Great Recommendations

Shir did an incredible, quick job opening up my lock and made some great recommendations to improve our security going forward. He showed up right on time, literally to the minute, and was a pleasure to have here while completing his excellent work. Would recommend 100%! Thanks!

Brett J. | Bronx, NY (yelp)

Excellent Customer Service and Masked for COVID-19

My key snapped off in the lock last night. Within fifteen minutes of calling Paragon a locksmith was at my apartment. Shir was efficient, polite, masked for covid, and a pleasure to deal with. I highly recommend this firm. True professionals with an excellent customer service ethic!

Robert M. | Manhattan, NY (yelp)

Ron and Shir Earn 5 Stars!

My wife lost our keys to our apartment. Good thing I had a spare set but needed to get a new lock for peace of mind. I walked into Paragon and made an appointment for the next day. The owner and staff were courteous and professional. The show room was equally impressive. There was a minor glitch with the schedule but once I called for a status, Ron and Shir arrived within minutes. Both were Covid compliant, also courteous, and professional. Performed an amazing and thorough job of installing a new lock on an exceedingly difficult door. Paragon is my go-to from now on. Thank u Paragon! Highly recommend. FIVE STARS!

Rafik C. | Manhattan, NY (yelp)

Eli Triple Hit lock out

Excellence. Accountability. Craftsmanship.

Eli from Paragon delivered on all three. From the moment I called him on Sunday morning (at 6:30 am on their 24 service number!) to the minute he finished the emergency lock service he was awesome. Respectful, polite, knowledgeable, skilled and most importantly, he fixed the issue and got us into one of the buildings we mange that we had a lock out in right away.

Paragon is a top notch company (we are in the property management and construction business for 30+ years so that is a lot to say) and we appreciate Eli’s efforts so much.

He is a credit to their company and this is the second good experience with Paragon this week where they successfully handled the issues (intercom and locksmith departments)

Josh G. | Manhattan, NY (yelp)

All Night Key Copy

Came here to get some keys copied. Apparently they’re open 24/7 and are in an area I used to go to a lot with my ex-husband. It was nice to create some new memories. Service was prompt and friendly. A good find to be sure.

Monica T. | New York, NY (yelp)

Best Friend Ever lock out

When a friend of mine locked himself out of his apartment at 12:45AM with no money. He called me for help and we found Paragon online. He called and they had someone there by 1:11 just about the time I arrived with my trusty debit card. The locksmith had us in the apartment and settling the bill before 1:30AM. He was also pleasant and communicative the whole time. Also we did not wake the neighbors.

Lee W. | Manhattan, NY (yelp)

Sunny Brooklyn lock out

Hands down, your best friend if you’re ever in need! Sunny is their mani technician and always on the go. I had a very stressful situation but as soon as I got on the phone with him I felt very reassured. He got to me and it was less than 10 minutes before I was up and running again with all my to-dos. Highly recommend!

Sharee T. | Brooklyn, NY(yelp)

Running on empty (pockets) lock out

Great service! I locked myself out (lost my key through my shorts pocket while on a run) and Elad came and got me back into my apartment ASAP on a Saturday. Very quick, professional, friendly, and knowledgeable about locks. Thanks again for helping me save the remainder of my Saturday, Elad!

Reed F.(yelp)

Fire escape break-in
I had just moved into my apt in Elmhurst and not a week into moving in. My apt got broken into. Thru my fire escape. I called and they were able to get me a free quote on window bars and also changed my locks on the spot. 2 days later i got my window bars and a call from their office asking if all was ok. I can honestly say I feel much safer….kudos to Paragon

Sunday morning lock out
I had lost my wallet with the high-security key card in it, on a Sunday morning. I was desperate, and I realized that I had to replace my locks immediately, so I called Paragon Security and Locksmith. Their response was quick, the technician was very knowledgeable and explained to me all my options, including prices for each operation. I had to choose between replacing the high-security cylinder with a new one or resetting my cylinder with a new combination. My cylinder was reset to a new combination, and I got a new key card as well with two new keys.

The service was excellent and the price very affordable, with no additional or hidden charges for the weekend service. Thanks, Paragon for your quick and reliable service, thanks for giving me back the peace of mind on that Sunday morning.
-Vladi Vasiu L.

Forgot my keys lock out
Left my keys back at my parents after visiting. Called Paragon from the airport and they were able to meet me at my apt. Simply put. GREAT customer care. I thought I would be waiting by my door for hours, that wasn’t the case. KUDOS

Neighbor lock out
My neighbor locked herself out of the house, and her family was on a vacation. She knocked on my door looking for help. I found Paragon Security & Locksmith on Citysearch and called them. 25 minutes later, Roy their technician arrived and opened the door in just a few minutes… (citisearch)

Broken buzzer lock out
How embarrassing! I was locked out of my apt this weekend while letting some friends in the main building door. The building’s buzzer broke over 2 weeks ago and my landlord still has not fixed. So when my friends called and said they were here, I ran down to let them in and left my keys in the apt. Thankfully my friend had Paragon Security already in their phone from when they locked their keys in the car. Within 10 mins they were here. I have never felt so much relief!

Broken key lock out
Yesterday night I broke my apartment’s key inside the lock (yeah I know…). within 30 minutes someone from Paragon was already in my house changing the lock and giving me a new set of keys. the night was saved! You’re the best.
-Melissa Rosen

Back from school lock out
I got locked out of my apartment coming back from school. I found a locksmith business card at the building’s lobby so I called the number. Funny how you always find these things to be a nuisance until you need one. I called the 24 hr Emergency Locksmith number and the technician came right away and opened my door in a few minutes. The price was reasonable and response very quick!

Locked out late at night
No fun. Called my local locksmith. They were able to get me back into my place pretty quickly. and without any damage to my old lock! (citisearch)

15 minute lock out
We were panicking when we got locked out because of a broken lock, so we called Paragon. Their guy Eli arrived within 30 minutes, was very professional and friendly, and managed to get us in within 15 minutes without having to drill the lock. I would highly recommend Paragon to anyone else who finds themselves sitting outside their apartment instead of inside.
-Rob G.| New York, NY

Candle burning lock out
I was in a serious bind with a candle burning in my apartment and my front door locked — and paragon couldn’t have been faster, nicer, or more helping. John arrived 20 minutes after I called and was quickly to work. After 10 minutes I was inside my apartment. Overall, if you’re looking for a trustworthy and reliable and quick locksmith this is the place to go.
-Brett A. | New York, NY

Late night lock out
As a resident of New York City, I’ve heard horror stories about locksmith. Then one night I suddenly found myself locked late at night. I called a 24 hour Locksmith named Paragon to get my car door unlocked. It was a good call! Fair pricing and they were in and out..I would recommend! (yelp)

New Year’s Eve lock out
I got locked out of my apartment at 4pm on New Year’s Eve! Un-showered! In my pajamas (+ coat)! Frantic, I ran over to Paragon and they were thankfully still open & able to help me out no problem. I walked back to my building where I was met by Tal, who opened my lock in literally under 5 minutes. No need to break the lock, no damage at all. It was seriously amazing.

Getting locked out of your home on NYE certainly is not an ideal situation by any stretch of the imagination, but I probably had the best experience anyone could’ve hoped for given the circumstances.

 -Shirah | Manhattan NY (yelp)

I have wanted to learn three skills since the time I was three — magic, locks and photography. But having now aged ten times over, I have little if any progress to report on all but one. I thus found myself in the position of having to pay for my shortcoming last weekend, when I injudiciously locked myself out of my apartment, with no one else to blame for the act but my jetlag and being out of touch with apartment living, both as a result of my recent travels.

Unfortunately for me, our multi-talented building super, who could reputably break in with some effort, was off at Sunday mass. I contacted a locksmith in Tribeca, who told me to sit tight and a dispatcher would call me in 30 minutes.

As I waited for the call, my attempts at using a credit card to unlock the door proved futile, although they showed promise from time to time. The dispatcher called as promised and a young locksmith arrived. He had to drill a hole in the cylinder to break the lock. The next time this happens, I will hopefully have learned to break in by myself.

-Srini | Manhattan NY (yelp)

Cold night lock out
Saved from a cold night! There is nothing worse than being locked out of your apartment . I had a long day of work get to the door and no keys. So I checked the same pocket 25 times and realized I lost my keys. I called Paragon and they were out faster than Dominos Pizza. The guy, I forget his name was very friendly and opened the apartment in a Jiffy.

-Christopher | Manhattan NY (yelp)

Lost bag lock out
I lost my bag with my wallet and keys in it. The hour was late and I didn’t really know what to do. I found a card stuck to my mailbox. I called and after a very short time a technician came and opened the door for me. Since I have some experience in the matter I was afraid that he was going to drill my lock and then charge some ridiculous price for installing a new one. But that was not the case.

The technician that arrived at my apartment tried to open without drilling first and succeeded doing so. Eventually I ended up only paying for the lockout service and emergency fee which was less than a quarter of what I would have ended up paying if he had drilled the lock. I was so happy that I left the technician a large tip. Fairness is priceless.

-Rachel | Manhattan (citisearch)

Front door lock out
Broken front door key issue – My key got stuck in the front door lock and when I tried to force it out I broke it. the Paragon technician that rushed to the scene drilled the old lock out and managed to replace the old cylinder with a new one and match it to my spare so the rest of the tenants in my building don’t have to get new keys. Great job paragon, very professional and fast service.

-Yoni (citisearch)

Pub crawl lock out
There is nothing more annoying than getting back home after a night at the pub and realizing you don’t have your keys with you. The doorman gave me the number for Paragon security and locksmith 24/7 emergency service. 20 minutes later I was in bad. Good night and cheers!

-Anthony (citisearch)

Broken key lock out
Last weekend one of my tenants broke her key while trying to open the buildings front door. The super called me and said he had to keep the back exit open in order for people to have access to the building. I called the guy who handles my building’s doors and such and he was nowhere to be found. Rather disappointing I have to say. A friend suggested I’d call Paragon security since they provide 24 hour services. 20 minutes later the problem was resolved. The technician even rekeyed the new cylinder he had to install to match the existing keys so I don’t have to get new keys for all of my tenants. Something is telling me that I’ll be switching over to work with Paragon from now on.

-Olivia (citisearch)

Apartment lock out
My mom got herself locked in her apartment. While trying to get her out I managed to break the key inside the keyhole so I couldn’t open the apartment from the outside. I called Paragon and soon after a technician came over and drilled out the old cylinder. He recommended replacing it with a Mul-t-lock. And so we did. We were very pleased with how fast the technician made it to my mom’s apartment and he was very good at explaining our options to us prior to starting the job. Once we agreed on an option and a price he started working and in less than 20 minutes my mom was out again and a new cylinder was installed.

-Chris (citisearch)


West Village lock out
Got locked out of my Apartment (West Village). Shir from Paragon showed up in 20 minutes and then had my lock opened and replaced in less than 15 minutes. He was very nice and personable. Overall experience was very professional, efficient and very affordable!

Michael Kayam | West Village (Google)

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