While there are plenty of things to keep in mind when choosing a home security application, comfort may be the most important one. No matter what functions you want a program to have, it has to be a solution that you are confident in using and comfortable trusting to protect your family and possessions.
In many ways, comfort is a central theme for every aspect of a home security solution. When choosing locks, you probably considered making sure they weren't so complex that it was annoying to get in and out of the house. When you picked an alarm your probably chose one that you felt wasn't so complex that it would drive you, or members of your family, crazy. The same logic applies to choosing an application. While you want to make sure the software has everything you need, features will be useless if you do not feel comfortable using them when you need them most.
To find comfort with an application, consider such things as the user interface, its accessibility on different devices and the complexity of its various functions. If you feel like you have to go through many steps to do something important, it may not be the right fit. However, if the user interface seems smooth and features you care about are readily available, you may have found the comfort level you need.